Get in Touch With Us

Got a question about one of the casinos listed on killerbetties.com, spotted something that needs updating, or just want to tell us how a review helped (or didn't)? This page covers how to get in touch, what we can help with, and where to turn if your question is really about a specific casino account or a gambling concern rather than our content.

How to Reach the Online Casinos Team

Email is the best way to contact us. Write to [email protected] and let us know what your message is about in the subject line — a quick heads-up on whether it's a correction, a general question, or feedback helps us route it to the right person and reply faster.

We read every message ourselves. There's no automated reply standing in for a real answer, and we aim to get back to genuine enquiries within a couple of working days, though it can run longer during busy periods.

What We Can Help With

• Questions about our reviews — Ask about how we assess payout speed, bonus terms, or licensing for any casino covered on the site, including how a particular offer such as Raging Bull's welcome package or Ignition's deposit match actually works.
• Corrections — Bonus terms, withdrawal limits and processing times at online casinos change often. If you notice something on our site that looks out of date, tell us and we'll check it.
• Content suggestions — If there's a topic around online casino payouts, banking methods, or licensing you'd like us to cover in more depth, we're open to hearing it.
• Site feedback — Anything about how the site reads, navigates or works on mobile is useful to us.

What We Can't Help With

We're an independent comparison and review site, not a casino operator, and we don't hold customer accounts or process deposits and withdrawals. A few things fall outside what we can do:

• Account issues — Login problems, delayed withdrawals, or verification (KYC) questions on a specific casino need to go to that casino's own customer support, usually reachable through live chat or email from within your account.
• Bonus disputes — Wagering requirements, expiry dates and maximum withdrawal caps on a bonus are set by the operator, not by us. Read the terms attached to any offer before you claim it, and raise disputes directly with the casino.
• Refunds or chargebacks on real-money play — These are handled by the payment provider or casino involved, not by a review site.

If Gambling Is Becoming a Problem

If you or someone you know is struggling to control gambling, that's a conversation worth having with a support service, not a review site. Most licensed US casinos offer self-exclusion tools and let you set deposit, loss, or time limits directly in your account settings — start there if you want to pull back. The National Council on Problem Gambling operates a confidential helpline at 1-800-522-4700 for anyone in the US who wants to talk to someone. We're happy to point readers toward these resources if you mention a concern in your message, but we're not a substitute for them.

Before You Email Us About a Specific Casino

A few checks can save you time:

1. Confirm the casino is licensed and regulated, and that the site uses HTTPS encryption before you raise a security concern with us.
2. Re-read the bonus terms on the offer in question — most disputes trace back to a wagering requirement, game restriction or expiry date buried in the small print.
3. Check whether your query is about eligibility. US online casino availability depends on state law, and most platforms require players to be within a legal state and at least 21 years old at the point of play.
4. If it's a payout timing question, note that processing times vary by method — bank transfers and checks typically take longer to clear than e-wallets or crypto withdrawals.

If you've checked these and still think something on our site needs a closer look, that's exactly the kind of message we want to receive.

Looking for a Specific Casino List Instead?

If you landed here hoping for options rather than a mailbox, you may be after our rankings of top-rated casinos by payout speed and bonus value further up this page, or our separate coverage of trusted casinos for UK players outside GamStop if you're researching international alternatives.

Getting the Most Out of Your Message

The clearer your message, the quicker we can help. Where relevant, include which casino you're asking about, roughly when you noticed the issue, and what you were expecting versus what you saw. We can't access anyone's individual casino account, so screenshots of account balances or personal transaction details aren't something we can act on — but a description of the issue is genuinely useful for us to check against our own research.

We appreciate everyone who takes the time to write in, whether it's a correction, a question, or just feedback on how a page reads. It's one of the ways we keep this site accurate and useful for the next reader.